Imagine being in a crowded concert or bar. All of a sudden, a fight breaks out between two men whove had too much to drink. You happen to be a few steps away, and the next thing you know, one of the men turns to you and looks as if hes going to take a swing at you. What's your first instinct? Most of us will do one of two things. Well either try to step away, or well raise our arms to deflect him and fight back, which can result in harm to you or to your attacker. But if you were trained in Aikido, the Japanese martial art that focuses on diverting an attackers energy, you could quickly diffuse the situation by immobilizing him without harming him in any way. In essence, youre diffusing the energy that hes using to try and attack you in a way that takes the conflict out of the situation. Unlock The Game and the philosophy behind Aikido have many similarities. Traditional cold calling and selling are designed to focus only on the close by presenting -- or in too many cases, pushing -- your solution onto prospects, sometimes even when theyre not interested. But if you focus only on your goal of making the sale before having a discussion about the problems that you can help your prospects solve, something happens. They start feeling that youre attacking them. After all, youre a stranger to them, and when you start talking about yourself and your solution rather than about them and their specific issues, you immediately trigger their suspicion and cause them to start pushing back. This pushback is the resistance or energy that Unlock The Game teaches you to diffuse. Then both of you can quickly get on the same page and open a natural dialogue that will let you determine whether it makes sense for you to work together. Let's look at the cold calling experience. Suppose youre at your desk and you receive a call from someone who says Hi, my name is Jack Johnson, I'm with XYZ Company, and were a full-solution provider of... Is your first reaction to welcome and be open to his call? Or do your mental defenses immediately kick in and you shut down against this stranger salesperson? Probably the latter, especially if you sense that the caller is focused on his interests and not yours. Thats why this old-school cold calling approach triggers the resistance and negative energy that prospects immediately throw your way. The Unlock The Game way to make a successful cold call -- "successful being defined as not triggering rejection -- is by beginning your call with, Hi, my name is Jack, maybe you can help me out for a moment? That simple question is a very natural way of beginning a conversation with a stranger. But you can't just read this word for word, like a script. It wont work. That would be like an Aikido instructor teaching a first-time student the physical movements before he or she has learned the philosophy necessary to carry them out. The same applies here. First you need to integrate a new Mindset that changes the goal of your call from making the sale, or getting an appointment, to engaging the person in a natural two-way dialogue. To do this, your voice has to be low-key. You have to avoid communicating any hint of typical salesperson enthusiasm, or any sense that youre trying to direct the conversation to an end goal. Once you integrate the Mindset, all this kicks in naturally. So, if you want to succeed in prospecting and cold calling, become aware of how you might be triggering the resistance or energy that instinctively causes prospects to push back against you. Keep in mind that this process will work only if you fully integrate the Mindset so it feels as natural to you as breathing. In short, if youre using any form of traditional selling, you could be triggering a resistance every time you communicate with your prospect. But if you learn this new Mindset, along with words and phrases that remove any conflict or tension from the relationship, youll have taken your first steps toward your black belt in unlocking the cold calling game! |
